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UK univs. breaching consumer law: Survey

UK university

A new report reveals that three-quarters of UK universities breach consumer law by failing to provide vital information to students.

 The report by Which? magazine says among 50 universities surveyed, 38 did not give all the details required under consumer law, including fees, contact hours, workload and teaching staff.

To conduct the survey, Which? looked at the websites of 28 higher education institutions selected at random, plus 22 others whose practices had been highlighted as "unlawful" in a  2014 study by the consumer group.

The assessed information included entry requirements, core modules, contact hours and workload, staff qualifications, assessment, method, course location and length and fees and additional costs.

According to the magazine, institutions like Canterbury Christ Church University and Glasgow Caledonian University, failed to provide some 30% of the information required.

The magazine went on saying some of the studied universities had consistently provided good practice across all areas.

Now, London-based analyst, Rodney Shakespeare says the universities in UK are not conducting their commitments towards students by offering all the details related to their education.

He said the education fees are too high in the UK and unfortunately the universities don’t pay proper attention to their duties towards the students. 

 


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