UK watchdog says many patients failed by NHS complaints system
A health watchdog in Britain is warning that the National Health Service is failing many patients who complain about their care.
The Parliamentary and Health Service Ombudsman says over 40 percent of NHS investigations into patient complaints are not adequate. The watchdog looked into 150 complaints, alleging that patients had died or suffered avoidable harm. It discovered failings in the handling of over sixty complaints. Patient groups believe that the findings are worrying and suggest that authorities haven't learnt from recent hospital scandals.
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